Frequently asked questions about Sinqro.

Sinqro is a restaurant operations platform that connects online food orders, delivery marketplaces, direct ordering channels, POS systems, menus, delivery operations, synchronized data, automation rules, staff tools, and analytics in one operating layer.

Restaurant groups, independent operators, dark kitchens, franchises, and restaurant-tech partners that operate multiple ordering channels or multiple venues and need a single operating layer instead of one tool per channel.

No. Sinqro connects to your existing POS for order handoff, ticketing, menu data, and downstream reporting. You keep your POS; Sinqro removes the gap between marketplaces, direct channels, and the POS.

No. Marketplaces stay as your demand sources. Sinqro orchestrates menus, availability, prices, and order intake across them from one control plane, and can also power your own direct ordering channel alongside them.

Sinqro uses a subscription model with included usage (orders, synced tickets, integrations) and transparent overage rates. There are no marketplace-style commissions on your sales. The pricing page lets you configure exact rates per market and per plan.

Yes. Multi-venue is a first-class concept: you can group venues into brands, regions, and franchise structures, share menus or override per venue, and route orders and data across the whole network.

You manage a master menu in Sinqro (or import it from the POS) and Sinqro pushes it to every connected marketplace and direct channel, respecting per-channel overrides such as prices, availability, photos, and modifiers.

Order Hub is Sinqro's centralized intake for online food orders. Every order from marketplaces and direct channels lands in one queue, with the same status model and the same handoff to the POS.

Data Sync moves POS and marketplace data to your accounting, stock, BI, and analytics systems on a scheduled or near-real-time basis, so reporting and reconciliation work off one consistent dataset.

Dashboard is the back-office workspace for managers and HQ. Work App is the in-venue app for floor and kitchen staff. Rider App coordinates delivery riders. All three share the same operating layer and the same data.

Yes. Sinqro syncs marketplace payout, fee, and commission data into the same dataset as orders and POS tickets, so settlements can be reconciled automatically instead of in spreadsheets.

Operational flows like order intake, status updates, and POS handoff run in near-real-time. Data-heavy syncs such as historical sales export to BI can run on schedules. The mode depends on the destination system and the use case.

The Sinqro store lists every available connector — POS systems, marketplaces, payments, accounting, BI, and operational tools — grouped by category. The store is the canonical source for connector availability and compatibility.

Yes. QR ordering channels live inside the same operating layer as marketplaces, so an in-venue QR order, a marketplace order, and a direct web order all share menus, statuses, and POS handoff.

Setup time depends on the POS, the marketplaces, and the number of venues. Single-venue setups with mainstream POS and marketplace connectors are usually live within days; complex multi-brand networks take longer and are scoped during onboarding.

Sinqro is built on OpenQloud, an underlying distribution and data platform. OpenQloud is the platform foundation Sinqro relies on for connectivity and data; everything restaurants see and use is the Sinqro product.

Sinqro runs on cloud infrastructure with regional considerations for the markets it operates in. For specifics about data residency or compliance in a given market, contact the Sinqro team — it is scoped per deployment.

AI is an assistive layer across Sinqro — it can suggest, summarize, forecast, and improve work across products. It is not the core product category itself: the core is the operating layer that connects channels, POS, data, and apps.

The contact page lists every channel: sales, support, partnerships, and press. For commercial questions, use the contact form on the contact page so the right team picks it up.